Frequently asked questions
... and answers!
Here you will find answers to many questions about Terre des hommes. However, if your question is not listed here or if you need further information, please do not hesitate to contact us.
Thank you for your interest!
Search: FAQs
Why do I get your advertising even though my mailbox has a "No ads please" sign?
Appeals for charity are not considered to be advertising and the Swiss authorities as well as the postal services, who distribute our appeals in all mailboxes, support us.
Why did I get your unaddressed mail even though I am already a Tdh donor?
Unaddressed appeals are sent to every household for our national campaigns or for emergency appeals. The Swiss Post offers us special rates for this type of distribution. It would be impossible to remove donors’ addresses without generating excessive additional costs.
Why do you send out so many mailings?
We send out several mailings per year. We apologise if they cause any inconvenience, but our mission is becoming increasingly important. The terrible situations that so many children face in the world compel us to devote more and more resources to assisting them. Thanks to the Swiss population’s generosity, we were able to help over 3 million children and their families.
In addition, there are two other Terre des hommes in Switzerland (Basel and Geneva). You may also be receiving mailings from them.